1.    What is Personal Information and why we collect it?

 

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.ThriceTheChaos.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Wherever possible, you can elect to remain anonymous, or use a pseudonym, in interacting with us (for example, when making an enquiry).
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number, e-mail address or cookies and usage data. However, under no circumstances will we request any information from you that may disclose your:

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• political, religious or philosophical opinions, beliefs, associations or affiliations;

• health and sexuality;

• racial or ethnic origin;

• membership of a trade union, or a professional or trade association; or

• criminal records.

 

We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.

 

 

2.    Types of information

 

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

 

Personal Information means information or an opinion about an identified individual or an

individual who is reasonably identifiable:

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a)    whether the information or opinion is true or not; and

b)    whether the information or opinion is recorded in a material form or not.

 

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy

policy.

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Sensitive Information is defined in the Privacy Act as including information or opinion about

such things as an individual's racial or ethnic origin, political opinions, membership of a political

association, religious or philosophical beliefs, membership of a trade union or other professional

body, criminal record or health information.

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Sensitive Information will be used by us only:

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a)    for the primary purpose for which it was obtained;

b)    for a secondary purpose that is directly related to the primary purpose; and

c)    with your consent or where required or authorised by law.

 

 

3.    How we collect your Personal Information

 

We use various methods to collect personal information about you, including:
Direct interactions - you may provide us with your personal information by filling in forms or by corresponding with us, in various ways.

 

a)    We may collect Personal Information from you whenever you input such information into our website, related app or provide it to us in any other way

b)    We generally don’t collect Sensitive Information, but if and when we do, we will comply with the preceding paragraph.

c)    Automated technologies or interactions - we may, as you interact with our website, automatically collect information about your equipment, browsing actions and patterns. We collect this information by using cookies and other online technologies. Please see our Cookie Policy for further details. As a general rule, however, it is not possible to identify you personally from our use of cookies.

d)    Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

 

 

4.    Use and Disclosure of Information

 

a)    We collect Personal Information to provide you with the best service experience possible on the website and to keep in touch with you about developments in our business. When we hold your personal information, it will be used for the following primary purposes:

• to ensure the proper functioning of our website;

• to ensure the proper functioning of our business; and

• to assist us with our auditing, marketing, planning, billing, product development and research requirements.

b)    We customarily only disclose Personal Information to our service providers who assist us in operating the website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. We will not use or disclose (or permit the use or disclosure of) information that could be used to identify you in any circumstances, except:

• to ensure the proper functioning of our business and the website;

• to communicate promotional offers and special events to you;

• where the law requires us or authorises us, or a third-party holding data on our behalf, to do so; or

• where you have given express consent to us for a prescribed purpose.

c)    By using our website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use of our website. We do not use sensitive Personal Information in direct marketing activities. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

d)    We will not sell, distribute, rent, licence, disclose, share or pass your personal information on to any third parties, other than those that are contracted to us, to keep the information confidential.
Should a third party approach us, with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information, to a third party, we will take reasonable steps to notify you of this in advance, provided that it is lawful and reasonable for us to do so.

 

 

5.    Security of Personal Information

 

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a minimum of 7 years to fulfill our record keeping obligations.

However, you use our website at your own risk and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security that affects your privacy.

 

 

6.    Access to your Personal Information

 

You have a number of rights with respect to the personal information that we hold about you. These rights are subject to certain exemptions and differ across the jurisdictions, in which we may operate.
You have the right to request access to the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.

If you wish to access your Personal Information, please contact us in writing.

Thrice The Chaos will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

 

 

7.    Maintaining the Quality of your Personal Information

 

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

 

8.    Overseas transfer

 

Your Personal Information may be transferred overseas or stored overseas for a variety of

reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

 

 

9.    GDPR

 

Privacy principles under the General Data Protection Regulation (GDPR).

 

The GDPR sets out six principles relating to the processing of personal data:

• Lawfulness, fairness and transparency in processing

• Purpose limitation

• Data minimisation

• Accuracy

• Storage limitation

• Integrity and confidentiality

 

The GDPR sets out numerous grounds upon which we may lawfully collect and process your personal information, including:

• where you have provided us with your consent to do so;

• where we need to perform a contract with you;

• where we are required to comply with the law;

• for payment processing purposes; and

• when the processing of your personal information is in our legitimate interests and it’s not overridden by your rights.

 

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the European Union GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

 

 

10.    Consent

We can collect and process your data if we have your consent. In many circumstances, if we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent, and request that we delete or remove your Personal Information at any time.

 

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11.    Contractual Obligations

In many circumstances, we require your personal information to comply with contractual obligations. For example, we collect your identity and contact information when we provide you with our goods or services. If you are unable to provide such information to us, we may not be able to perform the contract we have with you an individual or your business, or enter into a contract with you an individual or your business.

 

 

12.    Legal compliance

We may need to collect and process your personal data if the law requires us to. If you are unable to provide such information to us, we may not be able to perform the contract we have with you or your business, or enter into a contract with you or your business.

 

 

13.    Legitimate interests

We will often require your personal information to pursue our legitimate interests, in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests. For example, it may be in our legitimate interests to use your personal information for marketing purposes to assist us with the growth of our business.

 

 

14.    Cookies data and online tracking technologies

 

We may use cookies, beacons, tags, scripts, and other online tracking technologies (collectively, referred to as Cookies). Cookies are small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website; www.aboutcookies.org, which offers guidance for all modern browsers

Privacy relating to persons under the age of 16 years.

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are under 16 years of age, then your parent or guardian must provide us with consent for us to process your personal information.

 

 

15.    Policy Updates

 

This Policy may change from time to time and is available on our website.

 

 

16.    Privacy Policy Complaints and Enquiries

 

If you have a complaint or enquiry concerning the manner in which we maintain the privacy of your Personal Information, please contact us by email; contact@thricethechaos.com.au. All complaints will be considered by Thrice The Chaos and we may seek further information from you to clarify your concerns or enquiry. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

 

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This Privacy Policy was last updated on 29 September 2024.